San Diego, CA
I'd like to thank J.D. and Real Deal Mattress for helping me out in a rather difficult situation.
We bought a King size mattress from Real Deal Mattress(the professional services provided by Eric and Joe were superb) and we were very satisfied. Then we ordered a King size bed from a local furniture store. And it turned out the owner of the furniture store made a mistake and sent us a bed of a wrong size (Cal King instead of King) and when we called him, he didn't admit his error and refused to replace it. Although we were very sure it was his mistake, we didn't have enough proof and we were left with few options. It was a very expensive set of furniture, and replace it will cost us thousands of dollars. So I called J.D. and asked if he can swap a mattress for us. After making sure that the packaging of mattress he sent us was intact, J.D. agreed - it is not something that he has the legal obligation to do - and helped us replace the King size mattress with a Cal size one that fit into the bed. Hence problem solved. I can imagine the swapping may incur some inventory cost on their part, but it was a warm-hearted decision.
This episode shows how much Real Deal Mattress and its owner care about their customers, not just profit margin. I highly recommend anybody who wants to buy a high-quality mattress in San Diego to shop at Real Deal Mattress. You won't regret it.
San Diego, CA
If you are mattress shopping you really need look no further than this Real Deal Mattress. They make the purchase process SO easy - my husband and I selected a mattress, paid and were out the door in 30 minutes! The owner and the sales team are top notch, honest and fair. If you check in on Yelp you get a discount! I highly recommend!
Lemon Grove, San Diego, CA
For the past two weeks my fiancé and I were on the hunt for a new mattress. We knew what we wanted and we had been to a handful of other stores but the prices and the customer service just didn't do it for us. A close friend of mine recommend Real Deal Mattress and she raved about the show room and had nothing but great things to say about the customer service. We decided to give it a shot and see what they had to offer.
From the moment we walked in Jd, Erick and Joe were awesome!! The Showroom had a great set up and an amazing vibe, not your typical mattress store. They had what we wanted and JD had made us a great deal. So see what had happened was while JD was processing the paper work, we browsed around the store and we fell in love with another bed! Out of all the beds we fell in love with the Bentley of beds. JD knew how much we wanted that bed and it was his mission to make it happen for us, and he made it happen. He stayed within a budget that worked for us and included some discounts on discounts!! He went above and beyond to make it happen for us.
We had our Eastern King Posh & Lavish Latex Sleep System delivered this week. We cannot recall the last time we slept so good. My fiancé said he slept as if he was a baby in the palm of his mother's hands
We both suffer from back aches and we both wake up achy free now. Best investment ever!! Thank you Real Deal Mattress for taking good care of us!
San Diego, CA
We shopped around at a few other well-known mattress stores and were often met by inexperienced, less-than-knowledgeable, and sometimes pushy staff. Which was a disappointment.
Then went to Real Deal mattress! What a difference this store made. Eric, Joe, and the owner JD..all of them were very professional, helpful, and they really know their stuff when it comes to mattresses! The customer service at this place is the Best! I would say it was impeccable. Hands down.
We came to Real Deal not expecting to actually buy a mattress that day because we had planned on just looking. Because of the expertise, friendliness, and professionalism of the staff and good prices, we ended up getting one of the best mattresses in the store for a VERY reasonable price. We just bought the Simmons Beautyrest Platinum series with dual adjustable bases, in split King (2 Twin XL base platforms with lumber support and head tilt). I can't wait till we actually get our mattress in a few weeks.
If you're looking for a mattress, a pillow, mattress protectors, etc..come into Real Deal Mattress! The guys there will work with you to get you the Best price they possibly can. You'll be glad you did. Rick D, San Diego, CA
San Diego, CA
We came in looking for a mattress and stumbled upon this gem from previous yelp reviews. I am happy to say that their selections and customer service did not disappoint. The place was very clean, trendy and pleasant. There was a keurig available for customers and a children play area.
We were greeted by Eric who started off by letting us know that they are not commissioned base and ask us what out price point was. Eric asked great consultative questions to understand out needs.
We shopped around at other mattress stores who lost our business because of the aggressive selling pressure they put on us.
Eric and the owner JD (who is a star wars fan extra bonus points there) was genuine and didn't make us feel like I had to buy their product. They gave us advice and consultative the entire time. They were friendly, professional, and knew their stuff.
We happily decided to purchase a new King size bed and a pillow! They explained and walked us through the invoice and made sure we understood everything.
I would highly recommend ditching chain mattress stores that only care about a sale rather than the people and come to Real Deal Mattress. Talk to JD and Eric they will take good care of you!
San Diego, CA
Hello All, I waited two months before posting this review as I wanted to be real sure the latex adjustable bed I bought, that JD said "in just one night you'll feel great", continued to give the results it actually gave me the first night! And guess what - it most certainly has and every night has been nearly perfect. Let me tell you my story and the quite serious medical reason I had for needing a new bed, and what JD and his team went way out of their way to help finally resolve. You see, two years ago when I was 65, I was crushed by an 1,851 pound steel object. I had 39 bones broken, crushed the vertebrae in my back in nine places and ruptured all the disks in that region, broke my neck, broke all my ribs, my arms and legs, and punctured both lungs and my bladder. Well, the trauma team at Scripps put this Humpty Dumpty back together again with two 16 inch rods, crossbars, and screws and fused my back from Thoracic 10 down to Lumbar 5. An eight level fusion and I am still doing rehabilitation to recover. As you can see, finding the right mattress was kind of a critical factor for me. I hunted around all the mattress stores near the pyramid and in La Jolla but couldn't find someone who knew their job and their products; I finally walked into Real Deal Mattress. Well the team at Real Deal immediately grasped the seriousness of the medical issue, and they professionally and expeditiously outfitted me with the right bed. These guys are well trained, competent, patient, friendly and down to earth. The outfitting took the better part of two days. Installation went flawless and the sheets and mattress covers are top notch. My wife said " JD hit it out of the park on the sheets". The Pure Talalay Bliss latex mattress with Posh and Lavish topper did the job. He sells a couple of brands of latex, I mixed it up. I cannot praise them enough for being skilled and informed, something I did not get at any of the other stores. As a Doctor and professional myself I fully recommend JD and his team based on their competency, professionalism and education, and skill and experience concerning mattresses and sleep systems. Truly a different experience. Love the red sneakers!
San Diego, CA
Customer Service: JD and the Real Deal team are the BEST!
I contacted JD, told him I was interested in purchasing a new mattress, but I did not know the first thing about them. He asked me what size mattress I was looking for, my price point, and told me to come into the store to take a look around. When I visited the store, JD already had a few mattresses in mind that he knew would work for me. JD is very knowledgable and took his time talking to me about each option. I not only purchased an all natural latex queen mattress, but also an adjustable base and new pillows. I have a complete new sleep system, and it's amazing! I'm literally having the best sleep ever.
Showroom: Very clean.
Delivery: Easy to schedule, very nice guys. They were able to work with my schedule to deliver my sleep system in the time frame I requested.
Please visit JD and Real Deal Mattress for all your sleep needs!
San Diego, CA
I've been a customer of Real Deal Mattress for about 8 months now and I can honestly say that it was a game changer for me. I got the Posh and Lavender Natural Latex Sleep System and my bed is now my favorite spot in my entire house (as it should be!). I honestly don't know why everyone doesn't invest in a good quality mattress. Sleep is one of the most important things to someone's well-being, whether they're an athlete or not. As a high level athlete myself, rest and recovery is critical to my performance. If I'm not physically training, I am for sure in my bed resting my body. The sleep system allows me to put my feet up in order to help flush out my legs and recover even faster. But my favorite feature is the vibration mode. I never thought I'd find any use for it but now I turn it on anytime I need help sleeping. My only regret is that I didn't discovered this sooner in my athletic career!