How can we help?

FAQ

What are your hours?

Monday-Saturday 11am-4pm PST

By Appointment Only

We are a TRUE FAMILY business so Sunday Funday we are closed! (smiley face)

Why should we do business with you?

Because you will never meet a more passionate group of individuals who’s main mission in life is to help you go to the next level via Sleep! Bottom line; unlike all the other mattress stores out there, we put YOU and your SLEEP needs BEFORE the sale!

Do you deliver?

YES we do!

Local San Diego:

We offer full White Glove Delivery with setup and mattress disposal if needed.

Mattresses:
Twin/Full/Queen-$79
King-$89

(Prices will go up a bit if you live further than 20 miles from our store, if you’re having multiple Mattresses delivered and/or if you live in a high rise or on a military base.

Sleep systems (mattress/s + adjustable base/s)

Ranges from $125-$199 depending on the size and if it’s going inside an existing bed frame or being delivered outside our 20 mile range and/or in a high rise building.

Nationwide (Outside of San Diego)

Free drop off delivery to your door step, no setup or removal included
(on all purchases over $100)

This only pertains to our Bed in a Box Mattresses and all accessories

Are all your mattresses available for nationwide delivery?

No. Only the ones listed in our “Bed in a Box” category as of right now. Click here for more info on Bed in a Box Delivery.

Are your Adjustable Bases available for nationwide delivery?

Not at the moment however several of our models will be by the end of October so if you're in the market for one please text us on our chat button for the exact ETA so we can start sizing one up for you. We do have white glove delivery available in San Diego on all of them though. 

Are all of your accessories available for nationwide delivery?

Yes and shipping is FREE on all purchases over $100!

What’s a hybrid mattress?

It’s a combination of two different technologies. The most common one right now being some form of memory foam on top of coils. Other variations would be Latex on top of coils and latex on top of foam. Yes, there are a lot of traditional mattresses that have foam on top of coils that aren’t considered hybrid and that’s because they have tufting and the memory foam itself is not right on top of the mattress with an even loft design.

What is memory foam?

Memory foam was created back in the 1960s by NASA engineers, to create cushions for both spacecraft and aircraft. These engineers were looking to create pillows that were comfortable but could still offer adequate protection in the event of a crash or an accident, and they ended up creating memory foam.

Memory Foam is a type of treated polyurethane, which may not sound very comfortable, but it tends to offer superior comfort when compared to typical bedding materials. The reason for memory foam being so comfortable is because it molds and conforms directly to your body as you lie on it. This will also promote next level pressure relief and support.

The age old stigma about memory foam is that it sleeps hot. This has held true over the years with some of the biggest names in memory foam bedding because they have used a closed cell design which makes it heat activated. As a result they tend to hold heat. The good news is that many companies out there are now using open cell memory foam along with other cooling technology infused into it and/or in the cover. Real Deal Sleep is one of them, no hot beds to see here! ;-)

What does “innerspring” mean?

Innerspring just means it has coils and it is usually categorized as "traditional" because it's the most common type of mattress that most people have been sleeping on since back in the day. Yes, there are innerspring mattresses that are called hybrids: however, those are non-traditional because the memory foam or latex that's on top of the coils is even loft/flat so you're lying directly on the specialized material. The traditional innerspring beds will more than likely have a tufted surface and other types of non specialized foams and fabrics. 

What's the difference between Latex and Memory Foam?

Many people have not heard of latex mattresses before however it's not a new concept and has actually been around since the 60's. Latex is more or less the opposite of memory foam when it comes to the make up, feel and overall performance. Where memory foam is petroleum based, Latex is made with natural Rubber sap from the rubber tree. As a result, hight quality latex mattresses will tend to last 2-3x's as long as memory foam and innerspring beds, up to 20 years or more. Learn more here.

What are the measurements on all mattress sizes?

Mattresses come in 7 standard sizes: twin, twin XL, full, full XL, queen, king, and California king. They come in the following dimensions:

• Twin: 38” x 74”• Twin XL: 38” x 80”• Full: 54” x 74”• Full XL: 54” x 80”• Queen: 60” x 80”• King: 76” x 80”

We carry all of these mattress sizes in our inventory.

Delivery

Here's the Deal on Local San Diego Delivery

Not only are we the highest rated mattress store in San Diego but we also have the highest rated delivery service to go along with it. This is where most businesses fall off, not us. We only offer white glove delivery in San Diego which includes delivery, setup and mattress disposal. Free delivery is not available in San Diego. Please see rates below.

The best and most important part is our communication — from the time of purchase until your product is safely in your home. 

We'll contact you the day before delivery with your 4 hour window for the next day and then our guys will even give you a courtesy call about 20-30 min out from your home. That way, you don't have to sit home the whole time like most delivery companies make you do. Just do your thing and know you've got 30 min to get home once they call you. How's that for convenience?

Is a 5 star service like this free? Of course not, the caliber of our delivery squad is way to high! "Full white glove" means we're not only going to set up your mattress, frame, box spring and/or adjustable bed, but we're also going to remove all packaging, plastic, cardboard, etc and take it with us when we're finished. We'll even dispose of your current mattress as well, if you need us to.

We even specialize in sleep system setups inside existing bed frames which is no easy task. There's no scenario our guys haven't seen or handled, so we can fit any adjustable bed inside any existing bed frame. We don't call our guys the delivery magicians for nuthin!

The rates for this unparalleled, impeccable service are as follows:

Mattress only or with box spring and metal frame:

Twin/Full -$99
Queen/King -$99

Sleep System(adjustable base with mattress/s)

Twin/Full -$199
Queen -$199
King/California King-$199

Your 4 hour delivery window will be based on where you live in relation to the other deliveries on the schedule that day. We'll do our best to accommodate special time requests: however, there is no guarantee. Please note that we do not deliver before 10 AM and we cannot give you a shorter window than 4 hours.

In many cases, if your mattress is in stock at the time of purchase and it's early enough in the day, we'll be able to do same day delivery. Worst case scenario, we can deliver to you next day (unless it's Sunday Funday, the day we're closed and chilling with our families. ;-) 

If purchasing on a Saturday then next day deliveries will go out either Monday or Tuesday at the latest. Always remember, you have the option to pick up your items at our local San Diego warehouse for free, as well. Just make sure you bring your own straps, rope or tie downs and your tying-securing ability/game is strong as we are unable to provide those or assist you with it due to liability reasons.  

 

Prices may vary based on the following scenarios:

-Your home is more than 20 miles from our distribution center (Kearny Mesa)

-Your bedroom is upstairs

-You live in a high rise and there's stairs or an elevator involved

-Your adjustable bed/sleep system is going inside an existing bed frame

-More than one mattress or sleep system is being delivered

-Multiple deliveries from one house to another 

-If our delivery company is required to get extra insurance for your development

-If you require anything other than a mattress, box spring and metal frame to be removed

Even though our delivery company is the best in the biz, please know it's impossible to be perfect. Things out of our control can and will happen along the way that may cause delays.  

In the very rare case we're running behind and we think we may miss your delivery window, you will receive a call or a text as soon as possible from us or our delivery company to let you know.

 Please don't freak out on us, we are doing our absolute best I assure you! 

Our theory is that our work begins once the purchase is made so our goal is to make sure your amazing experience on the front end is just as great on the back end.   

Here's the Deal on Nationwide Delivery

Free nationwide shipping is only available on our

Bed in a Box mattresses as well as our Accessories. It's drop ship only to your door step and the details are listed below. Keep in mind, you can go with the free drop ship option if you live in San Diego; however, the lead time to get your mattress will be longer and you'll have to set it up yourself when it arrives. Almost all of our San Diego customers choose our White Glove Delivery option locally as it's much quicker and way more thorough. Why work when you don't have to, right? ;-)

 • Our Bed in a box nationwide drop ship average shipping time is 7-14 business days to your home from the time of order, depending on where you live in the country. Our beds ship out of California and Arizona, so the closer you are to those areas, the faster you can expect it to arrive.  

• Drop ship delivery includes the freight company dropping the box/mattress/s at your door step. 

• You will be required to bring it inside and then do minor assembly which includes unpacking the box and cutting open plastic, then placing it on your platform bed, box spring or adjustable base. (instructions come in the box and it's a very simple process, doable with only one person; however, certainly easiest if done with two people (especially the lifting part!).

• Once unpacked, it may have a "new smell". If so, then give it at least a few hours to air out with the windows open. Some of our beds will have no smell, some a tiny a bit and others may have a moderate amount. 

•All of our BIB mattresses are USA made and all foams are CertiPur-US qualified so we can tell you with confidence that our beds will have a lot less smell than any of the imported counterparts being sold by other companies online right now. 

• Keep in mind, your mattress is being shipped compressed and vacuum sealed to about 2 inches thick for easy transport, so once your mattress has been opened up and unpackaged you can expect the corners to be a bit rounded or still compressed a bit. This is totally normal and will expand to normal size and thickness within a few days, sometimes same night. If it doesn't even out or square off within a few weeks, then please contact us.

Regardless, it's just fine to sleep on your new mattress the first night. FYI- OurJocelyn Pillow Topwill always look a bit wavy and uneven, but that will not effect the overall performance and feel of it, nor the warranty. It is one, super plush and comfy mattress, though.

 • Sometimes boxes show up with some freight "war scars". Please notate severe ones on the packing slip. Don't worry though, it's VERY rare that anything ever reaches the mattress itself because it's packed tight and vacuum sealed in a couple different layers of thick plastic.

• Please know that we do EVERYTHING within our power when it comes to making sure everything goes smoothly with your purchase from the time you visit the site until the product is safely in your home. 

Keep in mind though, we have a lot less control when it comes to nationwide shipping so things can and will go wrong from time to time. If you're one of the "lucky winners" when it does, ;-) just know that we will rectify the situation as fast as humanly possible so no need to freak out. LOL. Don't worry, we gotchu! Just send us a message through our site and we'll get on it right away!

• Our contact hours are Mon-Sat 10 AM-6 PM PST, and Sunday Funday we are closed.• If you have any questions concerning Delivery or anything else on our site, don't hesitate to contact us directly via text on our red chat bubble. If you reach us outside of normal operating hours then we will be responding within 60 min of opening up the next day. Again, no need to freak out, we will be on top of it once the bell rings!  

For questions, more information or to place your order please call 1-858-256-0068.

Thanks again for visiting. Welcome to the ONLY Real Deal in the mattress industry! 

Guarantee

THE REAL DEAL SLEEP HAPPINESS GUARANTEE

This is where we really separate ourselves from all the other brick and mortar mattress stores and online Bed in a Box companies.

The reason why is because we refuse to put our clients on a clock.

The bottom line is if you're not happy, well, then we're gonna make sure you are. Period. Why in the world are all these other companies telling you that youonlyhave 100 days to try out your bed when you’re going to spend a third of your life on it? What happens on the 101st day? Guess what, you're stuck with a mattress that doesn't work for you! Really? In case you didn’t know, their #1 selling tactic is using the phrase "free returns”. Why? Because they know you most likely won’t bother!  The last thing we want is for our customers to feel any pressure at all throughout the entire experience. Just enjoy your new mattress or sleep system and let it flow without worrying about time constraints. Then, in the very rare case that we don't match you up with the right one the first time and you're not happy, we will make sure you are! Thank you so much for visiting, our family looks forward to serving you! 

Financing

NO INTEREST IF PAID IN FULL WITHIN 6, 12, 18, 24 MONTHS*

On purchases made with your Real Deal Sleep credit card account (credit offered thru Synchrony Financial) between 1/1/19 to 12/31/19. Interest will be charged to your account from the purchase date if the promotional purchase is not paid in full within the promotional period.

  • Purchases of $1000 or more qualify for 6 month offer
  • Purchases of $1500 or more qualify for 12 month offer
  • Purchases of $2000 or more qualify for 18 month offer
  • Purchases of $3000 or more qualify for 24 month offer

Minimum monthly payments required.

NO CREDIT NEEDED ​

It’s easy to get started!

 
NO CREDIT NEEDED ​
Don’t let a credit score limit you. We believe your job and your bank account are worth more than your credit score. No matter your credit history you can still get approved for up to $5,000.


QUICK AND EASY ​
Time is money and we want to help you with both. Apply with your smartphone and get an instant response.


TAKE IT HOME TODAY 
We approve 4 out of 5 applicants and lease up to $5,000. 


PAY OVER TIME 
Pay over 12 months with Interest.*

Or 90 Days, Same as Cash option available. 


PARTNER WITH US ​
We pride ourselves on being customer-focused, We take the time to explain in detail and answer all your questions with respect and complete transparency

SHOP

The great thing about Kornerstone Credit is that it gives you unprecedented freedom and options ofwhere to find just what you’re looking for. So, think about which mattress you want to buyand shop away!

 

GET IN TOUCH

Ask Questions now!